Support

We're here to help with Studio Cloud on iPhone, iPad and Mac.

Contact us

Email support@weddingstudiocloud.com. We usually reply within one business day.

To report objectionable content or an abusive member, open their Creative Directory page in the app and choose Report or Block, or email us with a link or the member's handle. We review reports within 24 hours.

For privacy requests, email privacy@weddingstudiocloud.com.

Common questions

How do I sign in?

There are four ways in, depending on who you are:

You run a studio: sign in to your studio. On a Mac, you can also scan the sign-in code with your signed-in iPhone.
You edit for a studio: choose "I'm an Editor" and use the email and password you set up from the studio's invitation.
You filmed a wedding: enter the 8-letter invite or upload code from the studio's email, or open its link on your device.
You're just trying it: choose "Use Without an Account". Everything stays on your device, and you can sign in later from Studio.

How do I delete my account?

In the app:

Studios: Studio › Account › Delete Account.
Editors: tap your avatar on Home to open your account, then Delete Account (under Sign Out).
Crew who joined with a code: Studio › Account › Crew Accounts › Delete.

This deletes your account and the content it owns. You can also email privacy@weddingstudiocloud.com from the address on your account.

How do credits work?

Some AI features and cloud storage use credits. The app shows what an action will cost before it runs, and every charge appears in Studio › Billing & Credits. Credits and billing are managed from your Studio Cloud account.

Does my footage leave my device?

Face and voice recognition, transcription and shot analysis run on your device. Footage is uploaded only when you back it up or sync it to your studio's cloud, or when you use a cloud feature that needs it. See our Privacy Policy for details.

What do I need?

iPhone or iPad with iOS or iPadOS 26 or later, or a Mac with macOS 26 or later. Cloud features need an internet connection.